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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Casey Youngblood

October 13, 2025

5  out of  5
rating by Casey Youngblood
"I recently had the pleasure of working with Carly from State Farm as I transferred my auto and renters insurance from Colorado Springs, CO, to Jacksonville, FL. From the moment I reached out for assistance, Carly’s professionalism and dedication were evident. She took the time to thoroughly explain the coverage options available to me and ensured that I understood every detail of my policies. Carly's extensive knowledge of the insurance industry helped me navigate the complexities of transferring my coverage seamlessly. She provided personalized service, addressing all my questions and concerns promptly, which made the entire process stress-free. I was particularly impressed with her ability to find me competitive rates, ensuring that I received the best value for my coverage without sacrificing quality. What truly stood out was Carly's commitment to customer satisfaction. She followed up regularly to ensure that everything was in place and that I was comfortable with my new policies. Her friendly demeanor and willingness to go above and beyond made me feel valued as a customer. Overall, I couldn’t have asked for a better experience. Carly exemplifies what excellent customer service should be, and I would highly recommend her to anyone looking to secure their insurance needs. Thank you, Carly, for making my transition to Jacksonville a positive one! Your expertise and support are greatly appreciated."
We responded:
"Hi Casey! Thank you so much for taking the time to share your experience. Happy to hear Carly made your transition to Jacksonville smooth and stress free. Her dedication to providing personalized service and finding the right coverage for each customer truly reflects the values we strive for at our agency. Welcome to Jacksonville! "
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Gladson Innocent

October 6, 2025

5  out of  5
rating by Gladson Innocent
"Carina is absolutely fantastic! It was such a pleasure speaking to her, she is very well versed in her insurance knowledge. 10/10 I definitely recommend!"
We responded:
"Thank you so much, Gladson! Happy to hear you had such a great experience with Carina. She truly cares about helping our customers. We appreciate your recommendation and look forward to assisting you again in the future. "
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Lucile Eiland

September 26, 2025

5  out of  5
rating by Lucile Eiland
"I’ve been with Chris Frank State Farm for over 5 years, and my recent experience with Cade has been nothing short of amazing. I decided to bundle my homeowners' insurance with them, and Cade went above and beyond to make the process smooth and stress-free. He made sure I received the full credit for bundling, and he worked hard to secure me an incredible rate on my home insurance. His professionalism, patience, and genuine care for his clients really shine through. I am overwhelmed with joy and so grateful for his outstanding service. Cade truly represents the best of what State Farm has to offer!"
We responded:
"Lucile, thank you for being a loyal client for over 5 years and for sharing such kind words about your recent experience with Cade. Our team takes great pride in providing outstanding customer service and it means so much to know we've earned your trust. We truly appreciate your continued confidence in us! "
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Sofia Nunez

September 17, 2025

5  out of  5
rating by Sofia Nunez
"Chris Frank’s office deserves 10 stars. Carly made obtaining proof of insurance so easy and quick. Her communication skills made my experience worry-free. I would recommend this office to anyone in Florida. Great experience!"
We responded:
"Thank you so much, Sofia! Happy to hear Carly made the process smooth and worry-free for you. Providing excellent customer service and peace of mind is always our goal. We appreciate your recommendation! "
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Krystle Santos

September 12, 2025

5  out of  5
rating by Krystle Santos
"I recently switched my car insurance and had the pleasure of working with Cade. From start to finish, he made the entire process seamless and stress-free. He patiently answered all my questions, explained every detail clearly, and helped me find the best coverage for my needs and budget. His professionalism and friendly attitude turned what I expected to be a headache into an easy, even pleasant experience. I’m grateful for his expertise and outstanding customer service. I highly recommend Cade from Chris Frank group at State Farm to anyone looking to make a change in their auto insurance."
We responded:
"Thank you so much, Krystle, for your thoughtful review! We're thrilled to hear that Cade made your insurance switch seamless and stress-free. We truly appreciate your recommendation and look forward to continuing to serve your insurance needs. "
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Rance Christian

September 12, 2025

5  out of  5
rating by Rance Christian
"Great help and assistance with explaining the difference in coverages between. Different insurance companies and thier routes."
We responded:
"Hi Rance! We are glad we could help explain the differences in coverage and provide clarity on your options. It's always our goal to make insurance simple and straightforward. "
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Brooke Fritz

September 9, 2025

5  out of  5
rating by Brooke Fritz
"While navigating a super stressful and problem ridden move process, Carly stepped in and helped me with my auto coverage transfer to this State Farm office in JAX, as well as ensuring my new rental property had insurance coverage for my belongings. Then, I had to quickly navigate an auto sale / new car purchase over a weekend, and Carly made sure that I was armed with all of the auto quotes I would need to make the right decision on a new car in a short amount of time late on a Friday. Carly also helped me understand that the auto insurance coverage I had on my car wasn’t what I needed, and we made changes to that coverage. This new auto insurance coverage will protect me further in case of an incident with my new vehicle. I cannot thank her enough for her support & information while I walked through a stressful time in life, and now I’m covered in all areas of my life with the correct coverages! I feel so much better about moving foresee here in JAX!"
We responded:
"Thank you so much for sharing your experience, Brooke! We know moving and handling insurance changes at the same time can be stressful. So glad Carly was able to make the process smoother for you. We look forward to continuing to be here for you in the future. "
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Eric Larson

September 9, 2025

5  out of  5
rating by Eric Larson
"Chris Frank agency is amazing anytime I need something. Just a phone call away. They’re the best rates best customer experience overall! Insurance on the demand like it should be."
We responded:
"Hi Eric! Thank you for your kind review. Happy to hear you've had such a positive experience with our agency and that we can be there anytime you need us. Providing excellent customer service is our top priority. Truly appreciate your trust in us! "
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B S

September 9, 2025

5  out of  5
rating by B S
"I'm very satisfied with customer service at State Farm"
We responded:
"Hi Belinda! Thank you for your great 5-star review! It's always our goal to make sure you feel supported confident with your insurance needs. "
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Melody Morris

August 27, 2025

5  out of  5
rating by Melody Morris
"I’ve had insurance my whole adult life but I’ve never felt like i had personalized insurance. I’m so impressed with Chris Frank State Farm and his whole staff. If you want to feel INSURED and not just have the necessary insurance required, call Chris Frank State Fqrm"
We responded:
"Thank you so much, Melody! Happy to hear that you feel truly cared for with our team. Providing personalized insurance and making sure our customers feel insured is exactly what we strive for every day. "
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Michael Futrell

August 21, 2025

5  out of  5
rating by Michael Futrell
"Best service! The staff with Chris Frank was exceptional and happy to be with a fair and attentive insurance companY!"
We responded:
"Hi Michael! Thrilled to hear that our team was able to provide you with exceptional service. We truly value your trust in us and happy to have you as part of our insurance family! "
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The Pet Stop Mobile Clinic

August 15, 2025

5  out of  5
rating by The Pet Stop Mobile Clinic
"I have been in business for over 15 years and have never had the pleasure of working with an insurance company like this one. Maria was wonderful and worked hard to get me the best commercial auto rate she could. I have used ALL of the big agencies in the past and ONE quote from Maria saved me over $15,000 on auto insurance. That’s a BIG deal for a small company. I will now give her all of my business, both personally and professionally. Thank you Chris Frank for employing such kind, caring and hard working agents. I finally feel like someone is in my corner!"
We responded:
"Hi Tina! Thank you so much for your kind words and sharing your experience with Chris and Maria. Helping small businesses thrive is exactly why we do what we do. We truly appreciate your trust and look forward to continuing to take care if both your personal and professional insurance needs. "
Profile photo of Kristen Imsirovic

Kristen Imsirovic

August 12, 2025

5  out of  5
rating by Kristen Imsirovic
"Chris and his team are wonderful. They got me my quotes in a timely manner and got me the best prices available!"
We responded:
"Hi Kristen! Thank you so much for the 5- star review! Happy to hear you had a great experience and that we could get you the best prices quickly. Truly appreciate your trust in our team and look forward to helping you in the future! "
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Jesse F

July 31, 2025

5  out of  5
rating by Jesse F
"Never have I ever, had a company call me and actually save me money. Jennifer was helping me sort out some documents over email and realized she could save me a lot. She reached out and in a few minutes had me all set. Really appreciate her looking out for me."
We responded:
"Hi Jesse! Happy to hear that Jennifer was able to help you and even save you money in the process. We pride ourselves in looking out for our customers and it's great to know it made a difference for you. We're always here if you need anything in the future! "
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Adam Hicks

July 28, 2025

5  out of  5
rating by Adam Hicks
"Great folks here."
We responded:
"Hi Adam! Thanks so much for taking the time to leave us a review. We're glad to hear you've had a great experience with our team. Appreciate your trust and look forward to serving you anytime you need us! "
Profile photo of Kerdansky Besson

Kerdansky Besson

July 25, 2025

5  out of  5
rating by Kerdansky Besson
"Great office to work with! I had the pleasure of working with Carly and she simplified the insurance process for me."
We responded:
"Hi Kerdansky! Thank you for your kind words! Thrilled to hear you had a great experience with Carly and we are glad she made the insurance process smooth for you. We truly appreciate your support and look forward to helping you anytime you need us! "
Profile photo of SRINI MANCHIKANTI

SRINI MANCHIKANTI

July 21, 2025

5  out of  5
rating by SRINI MANCHIKANTI
"I have been with StateFarm for over 26 years. Recently, I purchased another policy for a new home that I am building. I had the opportunity to work with Carley Jewell regarding this new policy. What a wonderful experience. With Carly’s help, I was able to purchase a more suitable and affordable home insurance and provide all necessary documentation for the lender timely. Carly, thank you so much for all your help and processing my request timely."
We responded:
"Hi Srini! Thank you so much for your loyalty and trust over the past 26 years! Happy to hear that you had a great experience with Carly on your new home insurance policy. Your kind words truly mean a lot to our team. Wishing you all the best with your new home! "
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Danielle Duncan

July 19, 2025

5  out of  5
rating by Danielle Duncan
"I’ve always had a great experience with the Chris Frank State Farm office! They are efficient and friendly, and setting up a new car insurance policy is always very simple and quick. They offer GREAT deals with proper coverage—I was thrilled to move to them after getting price gouged by Geico for longer than I should have been.. It’s always easy to get a hold of someone at the office, either by phone call or text. 10/10 would definitely recommend!"
We responded:
"Hi Danielle! Thank you so much for taking the time to leave such a thoughtful review. Providing efficient, friendly service and making the insurance process easy is exactly what we strive for. We're glad we could help you find better coverage and savings, and we truly appreciate your recommendation. We are always here whenever you need us! "
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Tina Pionessa

July 17, 2025

5  out of  5
rating by Tina Pionessa
"Carly was so helpful with my son in-law getting insurance through State Farm. He is getting more coverage and paying less per month. Now my whole family is with Chris Frank State Farm working with Carly. She was very easily to work with. Thank you Carly for all your help. 😀"
We responded:
"Hi Tina! Thank you for the amazing 5-star review! We're thrilled to hear Carly was able to help find your son-in-law better coverage at a lower cost. It means a lot to us that your entire family is now with Chris Frank State Farm. Carly and our whole team are always here if you need anything in the future! "
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Kmshari E

July 17, 2025

5  out of  5
rating by Kmshari E
"I have always recieved prompt attention to any insurance matter. Also best rates around. Chris Frank and his staff are awesome."
We responded:
"Hi Kmshari! Thank you so much for your kind words and for being a valued client! We are thrilled to hear that you've had a great experience with our team. We truly appreciate your continued support! "
Profile photo of Adnan Rashiti Masic

Adnan Rashiti Masic

July 16, 2025

5  out of  5
rating by Adnan Rashiti Masic
"Been working with this office a while. Great people and helpful. Carly does a wonderful job breaking down everything you need to know."
We responded:
"Hi Adnan! Thank you so much for the continued trust and taking the time to share your kind words. We're so glad to hear you've had a great experience with Carly and our office. We appreciate your loyalty and look forward to continuing to serve you! "
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Melissa Farhat

July 16, 2025

5  out of  5
rating by Melissa Farhat
"We will be forever grateful for Chris Frank and his team. After 7 long months of tears, healing, and leaning on faith, we finally have peace again in our home. The devastation from the flood shook us to our core, but through the chaos and uncertainty, we were never alone. You were with us every step of the way — guiding, helping, and supporting us with patience and care we will never forget. We are beyond grateful for all the hands and hearts that stepped in during our time of need. God’s blessings showed up in the form of people like you, and for that, we are forever thankful. Our home is whole again — and so are we. Thanks to you Chris and the team."
We responded:
"Hi Melissa! Thank you so much for your incredibly kind words. It means the world to us to know that we could be there for you and help bring some peace and support when it was needed most. "
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Kelli Cooper

July 10, 2025

5  out of  5
rating by Kelli Cooper
"Courtney and Joe with the agency are absolutely amazing. Always very helpful and quick to respond. I appreciate their honesty and communication, as well. I highly recommend reaching out to one of them if you are in the market for insurance. Whether it be homeowners, automobile or something else they're the best!"
We responded:
"Hi Kelli! Thank you for this amazing 5-star review. Happy to hear Kourtney was so helpful to you. We appreciate your continued business and trusting our office for your insurance needs. "
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Micki Craven

July 10, 2025

5  out of  5
rating by Micki Craven
"Obtaining an additional policy to our State Farm insurance bundle Was super easy and pleasant with Carly Jewel at State Farm. Carly was well versed and efficient. How refreshing it was to have the customer service I received!"
We responded:
"Hi Micki! Our office strives to provide excellent customer service. Happy to hear Carly was so helpful during this process for you. Thank you for the amazing 5-star review. "
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Hannah Karshna

July 8, 2025

5  out of  5
rating by Hannah Karshna
"All I can say is that I have had such a positive experience with this agency! Carly was extremely helpful, knowledgeable, and friendly, providing me with a smooth transition to their office. I would recommend to any of my family and friends!"
We responded:
"Hi Hannah! Happy to hear Carly was so helpful with transferring over your insurance policies. We appreciate you taking the time to leave us a positive review! "