Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Coco Balbetde

Coco Balbetde

August 31, 2026

5  out of  5
rating by Coco Balbetde
"Hania castillo fue muy amable"
We responded:
"Coco, thank you for the amazing review! Our Jacksonville insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Chris Frank, your State Farm Agent "
Profile photo of Mickey Kaj

Mickey Kaj

August 27, 2026

5  out of  5
rating by Mickey Kaj
"I been with State Farm for long time ,these guys are awesome and than we meet Carly J she is the best she is friendly and professional and most of all Awesome!
Thank you Carly!"
We responded:
"Hi Mickey! We appreciate your trust in us for your insurance company. So happy to hear Carly was so helpful. Thank you for the awesome review. "
Profile photo of Penelope Suarez

Penelope Suarez

August 27, 2026

5  out of  5
rating by Penelope Suarez
"I had a great experience working with Hania! She was incredibly helpful, patient, and took the time to answer my questions and explain everything clearly. She made the whole process feel easy and never made me feel rushed. Hania is friendly, knowledgeable, and genuinely cares about helping her customers. I really appreciate all of her help and would definitely recommend her!"
We responded:
"Thank you so much for your wonderful feedback of us here at Chris Frank’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Chris Frank’s Insurance Team "
Profile photo of Melody Camacho

Melody Camacho

August 27, 2026

5  out of  5
rating by Melody Camacho
"Working with Hania to get my auto insurance setup was an absolute game-changer! Not only was she extremely professional, patient, and kind, but she also managed to cut my previous rate by more than half while answering every single question I had. She made what is usually a stressful process completely seamless and quick. I can’t recommend Hania enough if you’re looking to save money and get top-tier service!"
We responded:
"Wow, thank you for the 5-star review, Melody! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
Profile photo of kiara blanco

kiara blanco

August 26, 2026

5  out of  5
rating by kiara blanco
"Great help! Hania was amazing, helped us get a lower car premium and also home 10/10"
We responded:
"Wow, thank you for the 5-star review, kiara! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
Profile photo of Power Of God

Power Of God

August 26, 2026

5  out of  5
rating by Power Of God
"I had such a great experience working with Hania Castillo! She was incredibly helpful, patient, and knowledgeable throughout the entire process. She took the time to explain everything clearly, answered all of my questions, and made getting insurance feel so much easier than I expected. You can tell she genuinely cares about helping her clients and making sure they find the coverage that works best for them. I would definitely recommend her to anyone looking for someone trustworthy, professional, and easy to work with. You won’t regret choosing her!"
We responded:
"Power, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Jacksonville insurance team! - Your State Farm Agent, Chris Frank "
Profile photo of Hania Herrera

Hania Herrera

August 19, 2026

5  out of  5
rating by Hania Herrera
"I want to shout out Carly! She has been such a great help. She helped me with my policy. But above and beyond helping me with my coverages she has a very helping spirit. I have not felt once as if she is bothered by my questions and need for assistance she goes above and beyond explaining everything making it clear for my understanding. She is a true asset to this office."
We responded:
"Thanks so much for the fantastic rating, Hania! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
Profile photo of Kristen Johnson

Kristen Johnson

August 6, 2026

5  out of  5
rating by Kristen Johnson
"Carly answered everything one of my questions and I had a lot for her ha ha. She was extremely helpful!"
We responded:
"Wow, thank you for the 5-star review, Kristen! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
Profile photo of Giovanni La Spina

Giovanni La Spina

July 1, 2026

5  out of  5
rating by Giovanni La Spina
"Carly is prompt and respectful when handling my matters. Would recommend."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Chris Frank’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Profile photo of David Castro

David Castro

June 29, 2026

5  out of  5
rating by David Castro
"Carlos Martin was great to work with! He made the whole insurance process easy to understand and took the time to answer all of my questions without making me feel rushed. He was responsive, professional, and helped me find the right coverage for my needs. I really appreciated how straightforward and helpful he was throughout the process. I definitely recommend Carlos if you're looking for someone who genuinely cares about helping his clients!"
We responded:
"Thank you so much for the 5-star rating, David! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Profile photo of Gloria Herrera

Gloria Herrera

June 29, 2026

5  out of  5
rating by Gloria Herrera
"Carlos Martin was fantastic to work with! He helped my parents get the right car insurance, explained everything clearly, and made the process simple from start to finish. He's friendly, professional, and truly cares about helping his clients. I highly recommend Carlos to anyone looking for great service!"
We responded:
"Gloria, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Chris Frank’s Team—we are always here to help!"
Profile photo of Lacey Tyson

Lacey Tyson

June 29, 2026

5  out of  5
rating by Lacey Tyson
"Chris Frank is the man! I was on vacation and realized I didn’t have my ID card to rent a golf cart, and I couldn’t access it through the app either. Even though it was after hours, Chris stopped what he was doing to help me and quickly got my ID card sent over. His customer service went above and beyond, and I can’t thank him enough for saving the day. Highly recommend working with Chris!"
We responded:
"Thank you so much for the 5-stars, Lacey! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Chris Frank’s Team anytime."
Profile photo of harry gee

harry gee

June 18, 2026

2  out of  5
rating by harry gee
"wont let me get past my name i tried 4 times"
Profile photo of Lucian Gazulli

Lucian Gazulli

June 15, 2026

5  out of  5
rating by Lucian Gazulli
"Friendly and helpful."
We responded:
"Thanks so much for the fantastic rating, Lucian! We are so glad you had a positive experience with us here on State Farm Agent Chris Frank’s Team. If there is anything we can do for you in the future, just give us a shout! "
Profile photo of Adonna Cardoza

Adonna Cardoza

May 19, 2026

5  out of  5
rating by Adonna Cardoza
"Extraordinary service. Never have any problems getting a hold of office. Carly, and I hope I spelt that right, is absolutely wonderful and so helpful! I have been with State Farm for years now and have had no issues. Everything you want with Insurance, professional, quick, knowledgeable, and reliable. Highly recommend Chris Franks - State Farm for all your coverage needs."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Chris Frank’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Profile photo of Gerard Hough

Gerard Hough

May 18, 2026

5  out of  5
rating by Gerard Hough
"I was connected to Coral when calling she was a very nice lady with every helpful information regarding my renter insurance policy and even recommended better options I didn’t know they had. I am relieved I was matched with someone so helpful for this process of moving."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Chris Frank’s Team. "
Profile photo of John Sus

John Sus

March 5, 2026

5  out of  5
rating by John Sus
"Very amazing Insurance agency, affordable, reliable and their services are awesome and on top notch. State farm insurance pure niceness."
We responded:
"Thank you for taking the time to leave such a great review, John. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Profile photo of Anthony Hill

Anthony Hill

February 2, 2026

5  out of  5
rating by Anthony Hill
"Very nice"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Jacksonville to know that you had such a wonderful experience with us here on State Farm Agent Chris Frank’s Team."
Profile photo of Cornbread84

Cornbread84

January 26, 2026

5  out of  5
rating by Cornbread84
"Carly at State Farm was great. I really appreciate that they take the time to reach out to you to see if you have any questions with your policy as a new customer. This makes me feel very confident that my choice with setting up my auto policy with State Farm was the best."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. Cornbread84, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Chris Frank’s Team—we are always here to help! "
Profile photo of Wayne Duman

Wayne Duman

January 7, 2026

5  out of  5
rating by Wayne Duman
"Carly at State Farm was pleasant, efficient and knowledgeable. Everything I needed done was taken care of in a timely manner. Well done!"
We responded:
"Thank you so much for the kind review, Wayne! We're glad to hear Carly was pleasant, efficient and able to take care of everything you needed. We truly appreciate your business and look forward to helping you with any future insurance needs. "
Profile photo of Heather Lewis

Heather Lewis

January 2, 2026

5  out of  5
rating by Heather Lewis
"A very positive experience with Chris, and with his team from start to finish. I’ve consider switching auto insurance a number of times but never pulled the trigger until now. Not only was pricing favorable, but the confidence inspired by the smooth communication and engagement from this office made it a no-brainer."
We responded:
"Heather, thank you so much for taking the time to share your experience. Helping customers find great coverage at a great price is always our goal, and it means a lot to hear your feedback. Please don't hesitate to reach out if we can help with anything in the future! "
Profile photo of Cade Westbrook

Cade Westbrook

December 17, 2025

5  out of  5
rating by Cade Westbrook
"Great service and team. Made it super easy to shop for life insurance. Would highly recommend to all!"
We responded:
"Thank you, Cade! We really appreciate your kind words. We're glad our team could make shopping for life insurance simple and stress-free. "
Profile photo of Michelle Phillips

Michelle Phillips

December 4, 2025

5  out of  5
rating by Michelle Phillips
"Carly was very professional helping me with my Life Insurance plan options ."
We responded:
"Hi Michelle! Happy to hear Carly was able to help you with your life insurance options and provide a great experience. We truly appreciate you taking the time to share your feedback and for choosing us to assist with such an important decision. "
Profile photo of Matt Radcliffe

Matt Radcliffe

December 1, 2025

5  out of  5
rating by Matt Radcliffe
"I have been with State Farm for 5 years now, and this is one of the best offices in North Florida. Carly is quick and responsive with either email or text. Highly Recommend."
We responded:
"Hi Matt! We truly appreciate your loyalty over the past 5 years. Carly and our team are committed to being quick, responsive and helpful however we can. Thank you so much for recommending us! "
Profile photo of Jennifer Cohen

Jennifer Cohen

November 18, 2025

5  out of  5
rating by Jennifer Cohen
"Carol Whitehead was so incredibly helpful!! She went above and beyond and really took the time to help me with an issue. She’s the best!!!"
We responded:
"Thank you so much for your kind words, Jennifer! Happy to hear that Carol was able to help and make your experience a great one. Truly appreciate you taking the time to share your feedback. "